Delight AI
Delight AI is Sendbird’s Agent-as-a-Service platform for autonomous, memory-backed customer support across chat, voice, SMS, email, and WhatsApp. It orchestrates end-to-end resolutions, preserves cross-channel context, and enforces guardrails with Trust OS observability and continuous evaluation.
Overview
Teams connect channels and data, define Actionbooks, then let Agent Steward coordinate steps across systems and stakeholders. Memory persists across chat, voice, SMS, email, and WhatsApp, so customers never repeat themselves and agents inherit full context when needed.
Architecture and capabilities
Delight AI suits CX leaders, support operations, product and growth teams, and service owners in retail, travel and hospitality, on-demand marketplaces, healthcare, financial services, and B2B. It’s appropriate when organizations need proactive support, multilingual voice, cross-channel continuity, and coordinated workflows spanning multiple systems and partners.
- Orchestrates end-to-end resolutions across systems, teams, and partners with accountable ownership.
- Maintains durable customer memory to personalize future interactions and anticipate next needs.
- Operates across chat, voice, SMS, email, and WhatsApp with seamless continuity.
- Monitors SOP adherence via Actionbooks, exposing metrics, gaps, and improvement opportunities.
- Proactively reengages customers to prevent drop-offs, recover revenue, and sustain loyalty.
Popular workflows
Who should use it
Connect chat, voice, SMS, email, and WhatsApp channels, then import knowledge bases and Actionbooks. Configure intents, guardrails, and integrations with your customer service stack. Use Trust OS to design scenarios, run sandbox tests, and validate adherence before production. Launch in days, then monitor live metrics and iterate in the build-test-evaluate loop. Roll out voice alongside digital channels for continuity without retraining data.
An autonomous CX concierge that owns the case from first message to resolution.
Getting started
Delight AI differentiates by combining persistent memory, omnichannel continuity, and accountable orchestration under auditable governance. Backed by Sendbird’s scale and uptime, it handles real-world CX complexity while giving leaders transparent controls, measurable adherence, and a fast path from design to reliable production.
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Delight AI
Delight AI is built by Sendbird, the enterprise communications platform trusted by global brands. Sendbird powers billions of conversations monthly across chat, voice, and notifications, providing secure, compliant, and reliable infrastructure with the scale and tooling required for mission-critical customer experiences.
Delight AI is an omnichannel AI concierge that owns customer cases from first message to final confirmation. Built on Sendbird’s enterprise-grade infrastructure, it combines an Agent Memory Platform with For You Conversations to personalize interactions, while Agent Steward coordinates actions across systems, teams, and partners in parallel. Trust OS provides observability, oversight, and control via a build-test-evaluate loop, policy enforcement, and performance monitoring against Actionbooks. Voice support complements chat, SMS, email, and WhatsApp to maintain continuity across channels and languages. Tuned for industry-specific workflows in retail, travel, on-demand, healthcare, financial services, and B2B, Delight AI turns deflection into resolution and makes every outcome auditable. With 300M+ monthly users, billions of conversations, and 99.9%+ uptime behind it, the platform is designed for reliable, compliant CX at scale.
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