Freshdesk is an AI-powered customer support platform that centralizes help desk operations while using Freddy AI to automate ticketing, serve customers instantly, and boost agent productivity.

Resolve more tickets faster, deliver smarter service, and empower agents with AI-driven workflows and insights.

Freshdesk enables businesses to handle customer conversations from any channel in a unified workspace. With Freddy AI agents answering FAQs, AI Copilot assisting human agents with summaries and reply suggestions, and AI Insights tracking support trends, teams improve scalability and efficiency. Automations help with workflows, SLAs, and task assignments while dashboards keep leadership aligned on team performance and customer satisfaction.

Core Features & Capabilities

Ideal for support teams of all sizes—from startups to enterprise—that want to scale operations, improve agent productivity, and deliver proactive customer service with minimal manual overhead.

• Omnichannel ticketing: email, chat, voice, social in one view
• Freddy AI Agent: automate responses and self-service for customers
• Freddy AI Copilot: suggest replies, summarise tickets, detect sentiment
• Workflow automations, SLA management and ticket routing
• Analytics & insights: CSAT trends, response performance, ticket volume heat-maps

Why Companies Choose Freshdesk

Sign up for a free trial, unify email/chat/voice/social channels, set up Freddy AI with your knowledge base, implement ticket- routing and automations, and begin tracking KPIs to measure impact.

“With Freddy AI we cut response times by 80% and our agents were able to focus on complex issues rather than basic queries.”

Getting Started with Freshdesk

By combining ticket management, AI automation, and performance insights, Freshdesk helps companies reduce costs, improve satisfaction and stay ahead of customer expectations.