Tidio: AI Chat & Customer Messaging Platform
Tidio
Tidio is a customer messaging platform that unifies chat and automation tools to help businesses improve support, capture leads and scale conversations using AI.Tidio is an AI-powered live chat and customer messaging platform.
Engage and support customers with AI-enhanced chat automation.
Tidio combines AI chatbots, live chat, and a unified inbox so businesses can handle customer conversations across multiple channels in one place. AI assists with automated replies, intent recognition, lead qualification, and personalised follow-ups—freeing teams to focus on complex queries while maintaining 24/7 responsiveness.
Core Features & Capabilities
Ideal for e-commerce, SaaS, service providers and small businesses that want to improve support response times, capture leads from chat, automate FAQs and personalise user outreach.
- AI-powered chatbot with automated reply suggestions
- Unified inbox for web chat, email, WhatsApp and Messenger
- Custom workflows and triggers for customer engagement
- Smart tagging to segment and route conversations
- Analytics dashboard to measure engagement and response quality
Trending Use Cases
- Automate responses to FAQs and common queries
- Engage visitors and qualify leads instantly
- Centralise messaging from multiple channels
- Track chat performance with analytics
Why Businesses Choose Tidio
Sign up for Tidio, add the chat widget to your website, configure AI bot responses and workflows, connect messaging channels, and monitor engagement through the analytics dashboard to refine performance.
“With Tidio’s AI chat automation, our support team handles more queries in less time and with higher satisfaction.”
AI Chat Automation
Respond to customers instantly with AI-generated replies.
Unified Messaging
Manage all incoming chats, emails and social messages in one inbox.
Custom Workflows
Trigger personalised messages based on user behaviour.
Engagement Analytics
Measure and optimise conversation performance.
Getting Started with Tidio
By combining AI responses, unified messaging and workflow automation, Tidio enables businesses to deliver faster support, personalise engagement and scale customer conversations effectively.
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