Zendesk: AI Customer Service & Support Platform
Zendesk is a customer service and support platform powered by AI to help support teams deliver fast, personalized, and scalable service across channels.
Transform your support operations with AI-powered automation, high-velocity agents and unified customer conversation flows.
Zendesk unifies support channels into a centralized agent workspace, powered by AI that suggests responses, auto-classifies tickets, surfaces key insights and triggers workflows. It also provides self-service portals strengthened by generative AI knowledge base and analytics dashboards to track team performance and customer sentiment.

Core Features & Capabilities
Ideal for support teams, contact centers and service organizations looking to scale efficiently, improve CX and automate routine interactions while preserving human touch for complex issues.
- Answer Bot with AI-generated articles and suggestions
- Auto-classification and auto-routing of tickets with AI
- Unified agent workspace across chat, email, voice and social
- Sentiment analysis, trend detection and dashboard analytics
- Workflow automation for escalations, approvals and follow-ups
Trending Use Cases
- Automated responses via answer bot and chat
- Auto-classify and route tickets based on content and sentiment
- Enable agents to work faster with AI prompts and prioritized queues
- Track customer sentiment and trending issues in real time
Why Service Teams Choose Zendesk
Connect your support channels, enable Answer Bot and routing rules, configure automated workflows and dashboards, and begin using AI insights to optimize your team’s performance and customer experience.
“We reduced ticket volumes and response time while our CSAT improved—thanks to AI and unified workspace.”
Self-Service AI
Answer Bot handles simple queries, freeing agents for complex cases.
Smart Routing
AI directs tickets to the right agent or workflow automatically.
Unified Workspace
Agents manage all channels from one interface.
Insight-Driven Support
Sentiment and trend analytics improve operations and strategy.
Getting Started with Zendesk
By integrating AI throughout the support lifecycle—from self-service to routing to agent assistance—Zendesk helps organizations serve customers faster, more efficiently and with deeper insight.



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