This Refund and Cancellation Policy explains how payments, cancellations, refunds, credits, renewals, directory review fees, sponsorship campaigns, advertising services, subscriptions, and other paid NexusAI Technology services are handled. This Policy applies to services supplied by DStudio Technology Pty Ltd, trading as NexusAI Technology (NexusAI, We, Us, or Our). This Policy should be read together with our Terms and Conditions, Privacy Policy, Disclaimer, and any service-specific terms presented before payment.

Nothing in this Policy excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, or warranty that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation. Where a service has a major failure, or where another statutory right to a remedy applies, you may be entitled to cancel the affected service and receive an appropriate refund or another remedy. Any limitation, exclusion, no-refund provision, or cancellation condition in this Policy applies only to the maximum extent permitted by law.

You may cancel a recurring NexusAI subscription through the account, billing, or subscription-management controls made available to you, or by contacting NexusAI support. Unless otherwise stated at checkout: • Cancellation prevents the subscription from renewing for another billing period. • Access normally continues until the end of the billing period already paid for. • Cancellation does not ordinarily create a refund for the unused portion of the current billing period. • You remain responsible for charges validly incurred before the cancellation became effective. You should cancel before the renewal date if you do not want the next recurring charge to occur.

Subscription payments are generally non-refundable where the subscription has been correctly supplied, access has been made available, and you have changed your mind, stopped using the Service, forgotten to cancel, or no longer require the subscription. We may consider a refund or account credit where: • You were charged more than once for the same subscription period. • A payment was taken after a properly completed cancellation. • The paid Service was materially unavailable due to a verified NexusAI fault. • The wrong subscription was activated because of an error attributable to NexusAI. • The payment was unauthorised and verified as such. • A refund or other remedy is required by applicable law. Eligibility will be assessed based on the circumstances, account records, usage information, payment history, and applicable legal requirements.

Purchased AI credits, usage allowances, generation credits, comparison credits, search credits, or similar digital usage entitlements are generally non-refundable once they have been consumed, allocated to a completed request, or used to incur third-party processing costs. Unused purchased credits may be considered for a refund where they were purchased accidentally, duplicated because of a payment error, or could not be used because of a verified technical failure attributable to NexusAI. Promotional, complimentary, trial, bonus, replacement, or free credits have no cash value and are not refundable or transferable unless required by law.

A directory listing review fee pays for the assessment, verification, moderation, administration, and processing of a directory application. It does not guarantee that a product will be approved, published, featured, ranked, promoted, or retained in the NexusAI directory. Once review work has started, the review fee is generally non-refundable if: • The application is rejected. • The applicant withdraws the application. • Required information is not supplied. • The submitted product does not meet our directory requirements. • The application contains inaccurate or unsupported claims. • The applicant changes their mind. A refund may be available where NexusAI is unable to perform the purchased review, a duplicate payment occurred, or a remedy is otherwise required by law.

Sponsorship campaigns, advertising placements, featured placements, sponsored listings, newsletter placements, loading-screen promotions, sponsored content, and related campaign services require scheduling, moderation, inventory allocation, and administrative work. A sponsor may request cancellation before a campaign begins. Any refund will depend on the campaign stage and costs already incurred. Unless otherwise agreed in writing: • A campaign cancelled before moderation or production begins may be eligible for a full or partial refund. • A campaign cancelled after review, creative preparation, translation, scheduling, inventory reservation, or other work has begun may be subject to deductions for work completed and costs incurred. • A campaign cancelled after it has started is generally not refundable for impressions, clicks, time, inventory, or services already delivered. • Completed campaigns are not refundable merely because they did not achieve a particular commercial result.

Fees for sponsored articles, custom creative preparation, campaign translation, newsletter production, design work, manual setup, content adaptation, and other customised services are generally non-refundable after the relevant work has commenced. If NexusAI cancels a customised service before delivery, we may provide an appropriate refund for the undelivered portion. Requests for revisions, scope changes, additional languages, replacement creative materials, or rescheduling may result in additional charges.

NexusAI does not guarantee a minimum number of impressions, clicks, conversions, sales, leads, registrations, rankings, revenue, engagement, or other commercial outcomes unless a specific written order expressly states otherwise. A campaign is not eligible for a refund solely because: • It generated fewer clicks or conversions than expected. • Users did not purchase the promoted product. • The sponsor disagrees with audience behaviour. • Third-party analytics differ from NexusAI reporting. • Market conditions changed. • The campaign did not produce the sponsor's anticipated return on investment. This does not affect remedies available where NexusAI has materially failed to supply the purchased service.

Where appropriate, NexusAI may offer rescheduling, replacement delivery, additional campaign time, account credit, bonus placement, or another reasonable remedy instead of a monetary refund. Any service credit: • Must be used for eligible NexusAI services. • Cannot ordinarily be exchanged for cash. • May have an expiry date communicated when issued. • Is not transferable unless approved by NexusAI. • Does not limit any non-excludable legal right.

To request a refund, cancellation review, payment correction, or billing investigation, contact NexusAI through: • Contact Page: https://www.nexusai-tech.com/contact • Email: info@nexusai-tech.com Please provide: • Your name and account email address. • The relevant invoice, transaction, campaign, application, or subscription details. • The payment date and amount. • The reason for the request. • Supporting documents or screenshots where relevant. • Any other information reasonably required to investigate the matter. Submitting a request does not automatically mean that a refund has been approved.

We will assess refund requests reasonably and may verify account activity, campaign delivery, usage records, application-review work, communications, invoices, payment records, and relevant technical information. If a refund is approved, it will ordinarily be returned to the original payment method. Processing and settlement times depend on the payment provider, card issuer, bank, currency, and other financial-system factors outside NexusAI's control. Where returning funds to the original payment method is not reasonably possible, NexusAI may request further information or offer another lawful payment arrangement.

If you believe a payment was duplicated, processed incorrectly, or made without your authority, contact NexusAI promptly. We may require evidence and may work with our payment processor, financial institutions, or fraud-prevention providers to investigate the transaction. You must not knowingly submit a false payment dispute, chargeback, or unauthorised-payment claim. Fraudulent or abusive disputes may result in account suspension, campaign suspension, recovery action, or other remedies permitted by law.

Before initiating a chargeback, you should contact NexusAI and allow us a reasonable opportunity to investigate and resolve the issue. If a chargeback is initiated, we may provide relevant transaction, account, usage, campaign-delivery, application-review, communication, and acceptance records to the payment processor or financial institution. NexusAI may suspend affected services while a payment dispute remains unresolved. This does not restrict any lawful right to dispute an unauthorised or incorrect transaction.

We may update this Refund and Cancellation Policy to reflect changes to NexusAI services, payment methods, subscription features, campaign products, directory services, business practices, or legal obligations. The updated version will be published on this page with a revised last-updated date. Changes will not remove rights that cannot lawfully be excluded.

For cancellation requests, refund enquiries, billing concerns, or payment disputes, contact: DStudio Technology Pty Ltd Trading as NexusAI Technology 88 Tribune Street South Brisbane, QLD, Australia, 4101 Contact Page: https://www.nexusai-tech.com/contact Email: info@nexusai-tech.com