Zendesk’s Commerce AI Agents Make CX Transactional: Orders, Returns, Refunds on Autopilot
Zendesk has launched specialised AI commerce agents that execute end-to-end actions—placing orders, processing returns, exchanges and refunds—via integrations with systems like Shopify, Narvar, Stripe and Riskified. It signals a shift from chatty assistants to accountable operators measured on first‑contact resolution, cycle time and fraud controls.








